Cancellation & Refund Policy – Poojabasketindia.com

At poojabasketindia.com, customer satisfaction is our top priority. We strive to ensure that you are delighted with every purchase. However, in the event that you encounter any issues with your order, we offer a simple, transparent, and customer-friendly return and refund process.

Reasons for Returns & Refunds

  1. Wrong Product Received:

    • If you receive a product that is different from what you ordered, we will assist you with a return or exchange.
    • Proof Required: An unboxing video is required for verification.

  2. Manufacturing Defect:

    • If the product has a manufacturing defect, we will provide either a replacement or refund.
    • Proof Required: A video showing the defect is required for verification.

  3. Damaged Product:

    • If your product arrives damaged, please provide an unboxing video within 12 hours of receiving the item, and we will take immediate action to resolve the issue.

Note: Returns for reasons not mentioned above may be eligible for a refund, but will be subject to a deduction for shipping and handling costs.

Return Process

A) Order Cancellation:

  • If you wish to cancel your order, please notify us at support@poojabasketindia.com within 12 hours of placing the order.
  • Orders that involve same-day or fixed-time delivery (such as cakes, flowers, or special items) cannot be canceled under any circumstances.
  • Once an order is dispatched, cancellation requests cannot be accepted.

B) Product Breakage During Transit:

  • If your product is broken or damaged during transit, please provide an unboxing video within 12 hours of delivery.
  • Send the video to support@poojabasketindia.com, and we will resolve the issue immediately.

C) Wrong Product Received:

  • If you receive an incorrect product, contact us immediately through Chat Support or via email at support@poojabasketindia.com.
  • You may return the product in its unused condition, along with original packaging and accessories, within 24 hours of delivery.
  • You can opt for a refund or exchange.

Shipping Costs for Returns:

Domestic Shipping (India):

  • 0-500 gm: ₹100
  • 500-999 gm: ₹150
  • 1-2 kg: ₹250
  • Above 2 kg: ₹250 + ₹125 per additional kg

International Orders:

  • Refunds will only cover the product cost. Shipping charges are non-refundable.

Refund Process:

  • Once your return is successfully processed, we will initiate the refund.
  • The time taken for the refund will depend on the payment method:
    • Online Refunds: Typically take 7-10 business days after processing, depending on your bank or payment partner.
  • Refund initiation will occur only after the returned product has been received, inspected, and passes our quality check.
  • The time taken for the return delivery to our warehouse may affect the refund process.

Note: If there are any discrepancies with the refund, we may request a screenshot of your bank statement for verification. You can send it to support@poojabasketindia.com.

For any questions or concerns, please contact our customer support team at support@poojabasketindia.com.

Sincerely,
Team poojabasketindia.com